1
Current State Pain Points
Most IT Ops organizations are trapped in manual, siloed processes that limit agility and increase downtime.
- Reactive incident response
- Manual provisioning and patching
- Fragmented monitoring across environments
- Limited visibility into service health
- High operational cost per incident
2
Future Operating Model – Five Strategic Pillars
A balanced, pillar‑based framework provides the blueprint for evolution.
- Automation & Orchestration – IaC, AIOps, self‑service portals
- Observability & Analytics – unified telemetry, predictive insights
- SRE & DevOps Culture – error budgets, blameless post‑mortems
- Cloud‑Native Foundations – containers, serverless, managed services
- Governance & Resilience – policy‑as‑code, automated compliance, disaster‑recovery testing
3
Maturity Pathway (0‑5)
Progress through incremental stages, validating outcomes before expanding scope.
- 0 – Manual Ops (no automation, isolated tools)
- 1 – Tool Consolidation (single monitoring/CMDB platform)
- 2 – Baseline Automation (scripted provisioning, patching)
- 3 – Integrated Observability (correlated logs, metrics, traces)
- 4 – SRE Practices (SLIs/SLOs, error budgets)
- 5 – Full Cloud‑Native, Policy‑as‑Code, Continuous Resilience
4
Key Enablers & Investment Priorities
Targeted capabilities that unlock each pillar and accelerate the maturity journey.
- Platform‑wide API strategy
- AI‑driven AIOps engines
- Unified data lake for telemetry
- Cross‑functional SRE teams
- Policy‑as‑code frameworks (e.g., Open Policy Agent)
- Resilience testing automation (Chaos Engineering)
5
Governance & Success Metrics
Measure impact and ensure accountability across the transformation.
- Mean Time to Detect / Resolve (MTTD/MTTR) reduction
- Automation coverage (% of change requests)
- Service availability (SLA/SLO compliance)
- Operational cost per incident
- Compliance drift incidents